My Tech Program

My Tech

Need extra help maintaining your kitchen? My Tech is a time-based service with a dedicated technician who knows your kitchen and equipment. You prioritize and direct tasks like equipment diagnostics, repairs, calibration, and preventive maintenance to extend equipment life and reduce unplanned service events.
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Contact Us


Our repair services are available 24/7.  Same Day Shipping is available for in-stock parts 7:00AM - 8:00PM EST M-F and until 3:00PM EST on Saturdays. 

Call: 800 822 2303 | E-mail:,,

Option 1, Service | Option 2, Parts
Option 3, Billing/Credit/Warranty | Option 4, E.I.D., Dealer/OEM Inquiries

Regular Hours: 8:00 AM - 5:00PM, Mon - Fri  |  Parts Order Cut-off: 8:00PM, EST

If your request is urgent, call us at 800 822 2303.

When is My Tech the right program?

  • Is on-site personnel available to direct a technician's work priorities?
  • On average, is there more than one reactive repair event per week?

If you answered yes to both of these questions then My Tech is the program for you.


My tech brochure

Ecolab Equipment Care is your professional partner when you need a dedicated technician on-site for a specified length of time that fits your operation.

menno haven testimonial

Menno Haven saved $13,000 in equipment repairs in the first year of using Ecolab Equipment Care.

equipment care brochure

As your trusted partner, we keep your kitchen ready to serve.