Customer Returns Policy

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Ecolab values all Customers and our commitment to product quality and superior service is supported by a fair and reasonable return policy that best addresses Customer concerns and manages costs, security of return supply chain, and compliance with applicable laws.

This policy applies to all United States and Canadian Customers effective June 1, 2017 and supersedes and nullifies all previous return policies. Ecolab reserves the right to update and change all or any portion of this policy without prior notice.

For purposes of this policy, a Customer is defined as any party where Ecolab ships product or equipment. This does not include where Ecolab Distributor partners ship to their direct customers. A Product consists of anything Ecolab sells not including services. Returns are subject to a standard re-stocking fee, unless due to an Ecolab error.

Customers may contact their designated Ecolab Sales Representative or Ecolab Customer Service with any questions related to this policy.

 

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Ecolab Inc.
1 Ecolab Place
St. Paul, MN 55102

Ecolab Customer Service
Phone: 800-352-5326
Fax: +1-651-225-3098
Email: institutionalorders@ecolab.com

Nalco Water Customer Service
Phone: 1-800-288-0879
Fax: 1-800-288-0878
Email: customerservice.us@nalco.com

Nalco Champion Customer Service
Phone: 1-877-288-3512
Fax: 1-877-288-3513
Email: nes.keyaccounts.na@nalco.com

If you have an urgent request, please call Customer Service at 1 800 352-5326.

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