Six Ways To Prevent Workforce Challenges From Hurting Food Safety and Productivity

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From skill gaps and high turnover rates to waves of retiring leadership exiting expertise, labor-related obstacles are for food & beverage manufacturers in every vertical. 74% of food & beverage manufacturing leaders report having difficulty recruiting qualified staff to run their operations.

But these challenges don’t need to take away from the hard work your teams put in every day. With the right strategies and tools, your teams can contribute to stronger food safety, higher levels of productivity, and better business –– even in the toughest of labor conditions.

Here’s how.

  1. Eliminate opportunities for confusion

Pathogens grow in easy-to-forget, out-of-sight harborage points that escape routine monitoring. Procedural confusion works in much the same way, growing in operational niches that lack strategic oversight.

Take manual data collection as an example. As a rule, facilities that rely on paper documentation for core C&S processes have less reliable data and more opportunity for mistakes. Important pieces of information can slip through the cracks, which leads to an incomplete picture of your cleaning and sanitation (C&S) program. This leads to uninformed decision-making, which can contribute to higher food safety risk (by masking C&S gaps) and/or lower efficiency (by requiring repeated processes).

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THE FIX: Most opportunities for chaos and confusion take root in legacy methods of data entry and record keeping. The solution? that automatically record when tasks have been completed and whether or not they were effective. Your team should be able to trust and act on core C&S data. Modernizing your oversight makes this possible.

  1. Shrink your reliance on institutional knowledge

Optimal cycle times. How long it takes the system to come up to ideal process water temps. Hidden harborage spots that need extra cleaning. Experienced team members who have been running your facility for years have this information so firmly burned into their mind that they can act on instinct.

But in a world where high turnover is the new normal, reliance on this type of institutional knowledge is a short-term strategy bound to fail. When your best people leave or retire, you may quickly run into a tangle of issues resulting from inconsistent processes, higher food safety risks, and frustrated employees. Without documentation, you risk allowing the foundation of your C&S program to literally walk out the door.

THE FIX: In the long term, developing strategies that reduce turnover will have the most impact on your operations. In the shorter term, a starts by gathering necessary insights in a centralized, easy-to-use resource and then making those insights actionable. When it comes to key C&S functions like environmental monitoring, for example, digital platforms provide a space for C&S leaders to detail instructions and escalation procedures for employees of all experience levels. Even better, these platforms automatically learn from your program’s performance over time, helping team members new and old spot opportunities for data-informed program improvements.

  1. Stop settling for avoidable compromises

When the health of your customers (and your reputation) is on the line, it’s understandable to accept efficiency tradeoffs in the name of food safety. But sometimes those tradeoffs turn into habits, and sometimes those habits eat away at margin for reasons that are not entirely justifiable.

For example, in many operations, clean-in-place (CIP) operates according to a “more is more” philosophy: The idea is that it’s better to overwash equipment and waste resources than underwash and risk a food safety incident. But this is a false choice –– one that leaves you with efficiency blind spots and sets the stage for expensive compliance issues, which can range from inconvenient to disastrous. In certain cases, Notices of Violations (NOVs) can shut plants down.

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THE FIX: Eliminating tradeoffs depends on using the right tools and feeding them the right information. With smarter visibility into CIP functions, C&S leaders can determine in real time when CIP washes have finished removing soil and terminate the wash, ensuring both a thorough clean and an optimized process. The result: Shorter washes, more uptime, lower resource costs, and consistent food safety. That’s a win-win-win-win.

  1. Turn food safety into a rallying cry

Most operations tend to define food safety in terms of what isn’t happening. In this mindset, signs of a healthy food safety culture are limited to a lack of contamination instances, few lost batches, and no recalls.

But these goals are the baseline, not the whole picture. For a culture of food safety to reach maximum potential, teams (and the leaders that manage them) must actively contribute to the perspectives, behaviors, and strategies that make robust food safety possible. In other words, food safety cannot become just another box to check or hurdle to clear. It must be a rallying cry that clarifies and affirms the value of food safety –– on the factory floor and in the boardroom alike.

THE FIX: Build enthusiasm for food safety into every training program. Tailor on-the-job food safety training to the requirements of specific jobs and tasks (as opposed to relying on generic tips and tricks). Make food safety concrete by setting food safety goals each year. It is far easier to rally a team around specific targets than vague promises. Most importantly, develop a consistent food safety message that connects your teams’ work to the impact they leave on the world. At the end of the day, you’re responsible for the food that nourishes and sustains real people. Developing that message and threading it throughout your food safety program can have a deep, positive impact on everyday behaviors.

  1. Make AI investments count

It’s no secret that AI tools are changing how work gets done. It’s also no secret that gaining the benefits of new AI tools is easier said than done. Many new AI investments (95% of them, by some estimates) generate little or no return.

Avoiding this ROI trap boils down to pursuing AI investments that make impact, not investments that just make noise. While the novelty of certain generative AI tools may be tempting, they’re unlikely to translate into business value if they can’t help your team move faster and smarter by streamlining core processes. In food & beverage manufacturing, the most impactful AI investments tend to help teams optimize time- and resource-intensive processes like CIP, environmental monitoring, etc.

THE FIX: Ultimately the question you need to ask yourself about AI is a familiar one: Does this tool help my team do their jobs better? The tools that pass this test tend to be those that make full use of the mountains of data your facility generates every day. By applying AI-enhanced analysis to this data and then translating the findings into digestible, actionable takeaways, these tools help your people make more informed decisions in a more timely manner. The benefits are real and measurable: more production time, higher output, higher revenue.

  1. Promote cross-communication that raises the bar

It’s a fact: Some facilities perform better than others, even within a single organization. But hidden inside that inconsistency is an opportunity to raise the bar.

What could you accomplish if every facility was a top performer?

How can you help your teams (all of your teams) rise to best-in-class status?

The answer is a unified, holistic approach. When facilities aren’t engaging in open, strategic communication, low performance becomes more difficult to detect, or worse: easier to tolerate.

Teams and leadership alike accept less than what is possible. Compromise becomes commonplace, and your teams –– even the most hardworking ones –– get comfortable with risky, costly tradeoffs between food safety and operational efficiency. Especially in difficult labor conditions, it’s all-too-common for teams to get used to playing to survive, not playing to win.

THE FIX: To achieve a best-in-class approach, you must avoid getting lost in a sea of point solutions. Make enterprise-wide C&S strategy a priority by partnering with a solutions provider that helps you hit not only your food safety and compliance targets, but your efficiency and sustainability goals as well.

Ecolab can help turn this best-in-class approach into a reality. Our global reach, unmatched expertise, and portfolio of top-performing products help your teams maximize the value of their hard work.  

Want to see our approach in action? Connect with our team and let’s get started.

Frequently Asked Questions

What is a harborage point?

A harborage point is a location in a food processing facility — a drain, a crack in equipment, a hard-to-reach pipe joint — where pathogens like Listeria or Salmonella can establish and survive routine cleaning. They're often found in equipment that was not hygienically designed, they’re often invisible to standard monitoring, and they’re most commonly discovered through a rigorous environmental monitoring program.

What does "C&S program" mean in food manufacturing?

C&S stands for cleaning and sanitation and is sometimes known as cleaning and disinfection (C&D). A C&S or C&D program encompasses all the processes, products, and protocols a facility uses to keep equipment and environments free of soil and microbial contamination — including CIP systems, surface sanitation, environmental monitoring, etc.

What is real-time CIP optimization, and how is it different from standard CIP?

Standard CIP runs on SSOPs that define fixed cycle times regardless of actual soil load. Real-time CIP optimization uses real-time data — conductivity, turbidity, temperature — to detect when a wash has fully removed soil, then ends the cycle at that exact point. The difference is measurable: less water, less energy, less downtime, and no compromise to food safety.

What is a "best-in-class" food & beverage manufacturing strategy?

Best-in-class is a benchmark concept — it describes the standard set by top performers across key metrics like productivity, food safety, compliance, and resource efficiency. When we use the term at Ecolab, we're not only referring to standards higher than typical, but also the goal of bringing every location up to that same level. The gap between your best plant and your average plant is where best-in-class thinking turns quickly actionable.

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