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  3. 2017 Sustainability Report
  4. Change for Our Customers

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With unparalleled expertise and cutting-edge technology, we partner with customers to deliver world-class results and optimized operations. Contact us to learn how we can help you.

GIVE US A CALL

Ecolab Inc.
1 Ecolab Place
St. Paul, MN 55102

Ecolab Customer Service
Phone: 800-352-5326
Fax: +1-651-225-3098
Email: institutionalorders@ecolab.com

Nalco Water Customer Service
Phone: 1-800-288-0879
Fax: 1-800-288-0878
Email: customerservice.us@nalco.com

Nalco Champion Customer Service
Phone: 1-877-288-3512
Fax: 1-877-288-3513
Email: nes.keyaccounts.na@nalco.com

If you have an urgent request, please call Customer Service at 1-800-352-5326

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REAL DIFFERENCES IN THE REAL WORLD

We’re a catalyst for change in a wide range of industries, from food production, restaurants, hotels and hospitals, to oil platforms, paper mills and manufacturing plants.  We help our customers meet their business and sustainability goals through the work of our 26,000 field associates, our advanced digital technologies and “connected chemistries.”  

We’ve been a pioneer in smart technologies, combining our chemistries with customer data to deliver insights and actions that reduce water and energy use and optimize operations.  

Because we’re on the ground in nearly 3 million customer locations, we understand the daily challenges our customers face in meeting their business objectives and their sustainability goals. 

A fundamental element of our approach is the understanding that real and lasting change is accelerated when economic and environmental benefits align. Through our patented eROISM process, we measure the economic, operational and environmental impact of our solutions.  We’re able to clearly demonstrate the exponential benefits we deliver to help our customers succeed – for a better future and a better world. 

Our Customer Impact

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Additional Report Information

CSR Section 2
Change Through Stewardship
Our efforts to ensure a healthy and sustainable future include investments in people and nature.
CSR Section 3
Change from Within
While our greatest impact will always be through our work with customers, our ability to do more with less internally is also important to the long-term success of our company and the health of the environment.