We continue to see unprecedented volatility with surging demand for products that help to fight COVID-19, and both increasing/decreasing demand for other product in reaction to our Customer’s new service, financial and operational challenges. As a result, we’ve updated our returns policy temporarily for USA and Canada customer shipments.
We understand our customers’ need to ensure they have adequate supply, and to help ensure we are best supporting our customers, we are focused on providing the right products, in the right quantities, to the places that need them most.
*Exceptions may apply.
Ecolab values all Customers and our commitment to product quality and superior service is supported by a fair and reasonable return policy that best addresses Customer concerns and manages costs, security of return supply chain, and compliance with applicable laws.
This policy applies to all Customers by region and/or country and effective dates within the documents below and supersedes and nullifies all previous return policies. Ecolab reserves the right to update and change all or any portion of this policy without prior notice.
For purposes of this policy, a Customer is defined as any party where Ecolab ships product or equipment. This does not include where Ecolab Distributor partners ship to their direct customers. A Product consists of anything Ecolab sells not including services. Returns are subject to a standard re-stocking fee, unless due to an Ecolab error.
Customers may contact their designated Ecolab Sales Representative or Ecolab Customer Service with any questions related to this policy.
|North America||United States||6/1/2017|
|Middle East and Africa||U.A.E.||12/1/2017|
|Middle East and Africa||Dubai||12/1/2017|
|Middle East and Africa||Egypt||4/1/2018|
|Middle East and Africa||Pakistan||4/1/2018|
|Middle East and Africa||Morocco||4/1/2018|
|Middle East and Africa||Algeria||4/1/2018|
|Middle East and Africa||Turkey||5/1/2018|
|Middle East and Africa||Israel||4/1/2018|
|Middle East and Africa||South Africa||4/1/2018|
|Middle East and Africa||Kenya||4/1/2018|
|Middle East and Africa||Tanzania||4/1/2018|
|Middle East and Africa||Uganda||4/1/2018|
|Asia Pacific||New Zealand||1/1/2018|
|Latin America||Puerto Rico||12/1/2017|
|Latin America||Saint Lucia||12/1/2017|
|Latin America||Trinidad Tobago||12/1/2017|
|Latin America||Costa Rica||12/1/2017|
|Latin America||El Salvador||12/1/2017|
|Greater China||Hong Kong||12/1/2017|
Region scope includes the U.A.E., Turkey, Egypt, Pakistan, Morocco, Algeria, Israel, South Africa, Kenya, Tanzania, Uganda and Dubai.
Region scope includes the United Kingdom and Ireland effective April 1, 2018. Effective June 1, 2018, region scope also includes Nordics (Denmark, Norway, Sweden, Finland), France, Holland, Belgium, Spain, Portugal, Italy, Germany, Slovakia, Slovenia, Hungary, Bulgaria and Switzerland. Effective Jan. 1, 2019, region scope includes Czech Republic.