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Distributor Returns Policy

Ecolab values all Distributors and our commitment to product quality and superior service is supported by a fair and reasonable return policy that best addresses Distributor concerns and manages costs, security of return supply chain, and compliance with applicable laws.

This policy applies to all Distributors by region and/or country, is effective on the dates within the documents below and supersedes and nullifies all previous return policies. Ecolab reserves the right to update and change all or any portion of this Policy without prior notice.

For purposes of this Policy, a Distributor is defined as a party that purchases Ecolab Products or equipment for the purpose of reselling such Product or equipment to an End User. This policy applies to purchases made by a Distributor, prior to the Distributor’s resale of the Product to an end user. A Product consists of anything Ecolab sells not including services. Returns are subject to a standard re-stocking fee, unless due to an Ecolab error.

Distributors may contact their designated Ecolab Sales Representative or Ecolab Customer Service with any questions related to this Policy.

United States, Canada

Download the appropriate language Ecolab Distributor Returns Policy below:

Latin America

Download the appropriate language Ecolab Distributor Returns Policy below:

Asia Pacific
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With unparalleled expertise and cutting-edge technology, we partner with customers to deliver world-class results and optimized operations. Contact us to learn how we can help you.

Ecolab Inc.
1 Ecolab Place
St. Paul, MN 55102

Ecolab Customer Service
Phone: 800-352-5326
Fax: +1-651-225-3098
Email: institutionalorders@ecolab.com

Nalco Water Customer Service
Phone: 1-800-288-0879
Fax: 1-800-288-0878
Email: customerservice.us@nalco.com

Nalco Champion Customer Service
Phone: 1-877-288-3512
Fax: 1-877-288-3513
Email: nes.keyaccounts.na@nalco.com

If you have an urgent request, please call Customer Service at 1-800-352-5326

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