When guests spot it, the impact goes beyond a single stay:
Mold & mildew in the tub or shower is the top cleanliness issue preventing a 5-star rating¹
#1 cleanliness issue preventing a 5-star rating
92% of hotel guests would downgrade an otherwise 5-star stay
60% would consider staying at another hotel on a return visit
If mold or mildew shows up in your showers, chances are it will show up in your ratings and reviews, too.
Ecolab Solutions to Effectively Clean Tile, Grout, Tubs, Mats, Shower Stalls, Sinks and Countertops.
Mold and mildew in your showers won’t go unnoticed.
Gel Pro™ Bathroom Cleaner and Mildew Stain Remover
Gel Pro™ Bathroom Cleaner and Mildew Stain Remover
Lemon Lift™ Heavy Duty Kitchen & Bathroom Cleaner with Bleach
Lemon Lift™ Heavy Duty Kitchen & Bathroom Cleaner with Bleach
What else are guests saying?
What else are guests saying?
Discover the factors that have the greatest influence on guest satisfaction, online reviews, and the likelihood of repeat stays.
A third-party survey of 598 hotel guests, conducted on behalf of Ecolab in November 2025, explored what drives hotel selection, what encourages guests to return—or choose not to—and which issues most commonly lead to negative reviews and lower satisfaction scores.
The results are clear: cleanliness remains one of the most important factors guests consider when choosing a hotel. It is also one of the few factors that hotels can directly control, making it a critical opportunity to enhance the guest experience, strengthen reviews, and build guest loyalty.
1. Based on third-party survey of 598 hotel guests conducted on behalf of Ecolab, Nov 2025.
Get In Touch with Us
One miss can outweigh an otherwise great stay.
Connect with an Ecolab expert and make cleanliness a strategic advantage
Give Us a Call
With unparalleled expertise and cutting-edge technology, we partner with customers to deliver world-class results and optimized operations. Contact us to learn how we can help you.
Ecolab Inc.
1 Ecolab Place
St. Paul, MN 55102
Ecolab Customer Service:
Phone: +1-800-352-5326
Nalco Water Customer Service
Phone: +1-800-288-0879